Registration
1. What are the requirements to be the member of www.commercedirectory.cn?
We welcome anyone to join us, provided they are:
- A legally registered company (can present a valid registration document
when required); and
- Information provided in the registration must be true and complete; and
- One registration per company.
2. Why did my Member ID fail to be accepted during the registration?
Please ensure that your Member ID is between 4-15 characters, combined with
letter (a-z) or number (0-9).
3. Why did my password fail to be accepted during the registration?
Your password must be between 6-15 characters, combined with letters (a-z),
numbers (0-9) or hyphen (-). For security reason, we suggest you not to
use Member ID or same character consecutively for password.
4. Can I cancel my registration?
Of course you can. If you don't satisfy with our service or it didn't fit
your need, we're welcome for your comment and feedback. To cancel your registration,
please email us with your member ID and password. Once your identity has
been verified, your account will be cancelled.
5. What is the purpose of Email Verification?
Email verification is to validate your contact email. It is to ensure that
you are able to receive inquiry from your customer.
Account Management
1. What can I do if I've forgotten my Member ID?
You have to present a valid business document (such as a company letter
with chop and business registration certificate) to prove your identity
either by fax or email. We will send you the member information by email
after your identity has been verified.
2. Can I change my Member ID?
This is for Biz Member only. If you want to change your Member ID after
registration, please call or email us.
3. What can I do if I've forgotten my password?
Click "Forgot Password" on www.commercedirectory.cn and then submit your Member
ID. Your password will send to your contact email shortly. Or, you can email
us your Member I.D., company name, etc., your password will send to your
contact email after your information has been verified by us.
4. Can I enter "My www.commercedirectory.cn Home" without sign in?
Yes! When you sign in www.commercedirectory.cn, please tick the box "Remember sign
in". Your browser will memorize your information, and you won't have
to sign in each time when you come back.
5. Why I can't sign in?
There may be several reasons why you can't sign in, please check the following:
- You have entered an incorrect Member ID and/or Password. Please ensure
you haven't leave a SPACE before or after your Member ID and/or Password
; or
- Your browser have not enabling cookies; or
- Your membership have been terminated.
If it can't help to solve your problem, please contact us.
6. How can I change my company information after registration?
Please click "Account Settings" on "My www.commercedirectory.cn Home",
and then click "Update Account Information". Don't forget to confirm
the change by clicking "Save" button after update .
7. Why did www.commercedirectory.cn terminate my membership?
Your membership termination can be caused by:
- Your company has registered more than one account; or
- Your company information is incomplete or untrue; or
- Your account has not being sign in over 90 days; or
- You have violated the terms of Service, such as published content is untrue,
non-business or illegal, sending junk email, etc.
8. Can I reactivate my account which has been terminated?
It will depend on reason of the termination. If it is caused by your account
information is incomplete/insufficient, your account can be reactivate within
the same day after we approved you resubmission.
9. What is the purpose of sign out?
Sign out function can protect your privacy especially if you're using shared
or public computer. We highly recommend you to sign out after use to secure
your information.
Trade Lead and Inquiry
1. How many trade leads can I post in www.commercedirectory.cn?
Free member can post 5 trade leads in each language.
Biz member can post 10 trade leads in each language.
2. Why my posted trade lead did not show on www.commercedirectory.cn?
Please check the following:
- The information listed on www.commercedirectory.cn will be updated in every hour, therefore,
your trade lead may not be updated yet.
-To keep the quality of the trade lead on www.commercedirectory.cn, we will delete the content
which are duplicated, indecent, untrue, fraudulence, unlawful, etc
3. Can I edit my posted trade lead?
Yes, you can do it by clicking "Trade Lead" after you sign in
to "My www.commercedirectory.cn Home". Now, you can click the link "Edit"
on the lead you wanted to make change and then confirm it by clicking "Post"
button.
4. Why the inquiry email I received is unreadable?
It is because the sender is using a different coding as yours. To avoid
the coding problem, we suggest you to receive email through Microsoft Outlook
which enables you to change the correct coding when the content is unreadable.
5. Why I didn't receive the inquiry which sent through the "Contact
Us" page of my website?
It can be caused by:
- Your contact email is not yet verify; or
- Your contact email is not working properly. To find out the problem, please
try the following: Replace your current contact email with a properly working
email. Try to send a message through your "contact us" page. If
you can receive the message from the new email account, which means that
your previous email account has problem to receive email.
P.S.: If you are using free email account such as Hotmail, Yahoo Mail, etc,
please ensure the "spam mail filtering" is correctly setup.
6. Can www.commercedirectory.cn resend the inquiry which I don't receive?
Regret, we don't provide this service. However, you are able to view the
details of the inquiry by clicking "Inquiry Record" on "My
www.commercedirectory.cn Home".
